你好!Substance Painter 2019在您的Windows 10系统上闪退可能有多个原因。首先,请确保您的系统和显卡驱动程序是最新的版本。如果已经更新了驱动程序,仍然无法解决问题,可以尝试以下解决方法:
1. 清理缓存:打开 Substance Painter 2019 后立即按住 Ctrl 键,弹出一个对话框询问是否要清除缓存。选择是并尝试重新启动程序。
2. 重新安装软件:彻底卸载 Substance Painter 2019,并从官方网站下载最新版本进行重新安装。
3. 检查兼容性:可能是您的操作系统与 Substance Painter 2019 不兼容。您可以尝试在兼容模式下运行该程序。右键点击 Substance Painter 2019 的快捷方式,选择"属性",然后切换到"兼容性"选项卡,在其中选择以前的版本的 Windows 系统,并尝试重新启动程序。
4. 查看日志:打开 Substance Painter 2019 的安装文件夹,找到 "log.txt" 文件,查看其中是否有任何错误消息或关键提示。这将有助于确定问题所在。
如果以上方法仍无法解决问题,建议您联系 Substance Painter 的技术支持团队,他们将能够提供更详细的帮助和指导。
Hello! The crashing issue of Substance Painter 2019 on your Windows 10 system might have multiple causes. First, make sure that your system and graphics card drivers are up to date. If you have already updated the drivers and the issue persists, you can try the following solutions:
1. Clear the cache: When opening Substance Painter 2019, immediately hold down the Ctrl key to trigger a dialog box asking whether to clear the cache. Choose "Yes" and try restarting the program.
2. Reinstall the software: Completely uninstall Substance Painter 2019 and download the latest version from the official website for a fresh installation.
3. Check compatibility: It's possible that your operating system is not compatible with Substance Painter 2019. You can try running the program in compatibility mode. Right-click on the shortcut for Substance Painter 2019, select "Properties," then switch to the "Compatibility" tab, where you can choose a previous version of Windows and try restarting the program.
4. Check the logs: Open the installation folder of Substance Painter 2019 and locate the "log.txt" file. Check if there are any error messages or key hints. This will help identify the issue.
If none of the above methods solve the problem, it is recommended to contact the technical support team of Substance Painter, as they will be able to provide more detailed assistance and guidance.
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